Frequently asked questions
If your question is not here, message us — we would rather answer it than have you guess.
Do your rentals include a driver?
Yes. Every Rafay Rent a Car booking is chauffeur-driven and the driver is included in the price. We do not offer self-drive rentals.
How do I book a car?
Send us a booking request through this website, the app, or WhatsApp. You will get a reference number immediately. We then confirm the vehicle and send you a written quote before anything is final.
Is the price on the website final?
Where a rate is shown it is an estimate for a standard trip. Tolls, parking, waiting time, night charges and extra kilometres can change the total, so we always confirm the final price in writing before the trip.
How far in advance should I book?
For city travel a few hours is usually enough. For airport transfers, weddings, Coaster bookings and intercity trips, please book at least a day ahead so we can hold the right vehicle.
Do you go outside Lahore?
Yes. We run intercity trips across Pakistan — Islamabad, Faisalabad, Multan, Murree and beyond — one way or round trip.
What payment methods do you accept?
Cash, bank transfer and payment link. For corporate accounts we can arrange monthly invoicing. Payment methods that have not been set up are simply not shown at booking.
Can I cancel a booking?
Yes. Cancellation terms depend on how close to the pickup time you cancel — see our cancellation policy. Tell us as early as you can and there is normally no charge.
Do you provide airport meet and greet?
Yes. On request the driver waits inside the arrivals hall with a name board. Add it when you fill in the airport transfer form.
Still not sure?
Send us a message or WhatsApp us — a person will answer, not a bot.